Our custom service covers the entire lifecycle of the equipment—from solution design, equipment delivery, to after-sales support. Through a systematic process, we ensure every customer receives a digital cutting machine solution tailored to their production needs. Whether it is material type, size specification, cutting precision, software features, or automation level, all aspects can be customized according to the customer’s actual requirements.
Analyze the most suitable machine model and configuration based on the customer’s production materials, cutting types, batch sizes, and production capacity requirements.
2
Sample Testing
Provide sample cutting tests to verify cutting accuracy and efficiency, ensuring the solution is feasible.
3
Solution Customization
Design blade combinations, automatic feeding systems, and software modules according to the customer’s process requirements to form a complete custom solution.
4
Quotation & Planning
Provide a detailed quotation and delivery schedule based on the custom solution, giving the customer a clear expectation of investment costs.
Produce the machine strictly according to the custom solution, ensuring the model, blade combination, and software functions meet design standards.
2
Installation & Commissioning
Professional engineers install the machine on-site, complete equipment commissioning, process parameter setup, and software optimization.
3
Operator Training
Provide systematic training for operators, including cutting workflow, blade replacement, software operation, and safety procedures.
4
Initial Production Support
Offer guidance for small-batch trial production to ensure cutting results align with production requirements.
3. After-Sales Stage: Continuous Support & Optimization
1
Remote Service
Use remote monitoring and diagnostic systems to promptly resolve operational or equipment issues.
2
On-site Maintenance
Conduct regular inspections, provide blade replacements, software upgrades, and process optimization recommendations.
3
Production Optimization
Adjust cutting parameters or blade combinations based on customer feedback to improve efficiency and material utilization.
4
Customer Support System
Provide year-round technical consultation and spare parts supply to ensure continuous and smooth production.
